Onboarding Fix Lab

Fix your onboarding. Drive adoption without more reminders.

This sprint helps you redesign your onboarding UX to reduce confusion, increase first-use success, and get users (or teams) fully activated — faster and with less training overhead.

Who This Is For

You’ve launched a product or internal tool — but adoption is slow, inconsistent, or painful. Even when people log in, they don’t really get it. Or worse — they go back to the old way.

You’re facing this if:

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“People log in once… and never return.”
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“We launched, but users still need handholding.”
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“Adoption is low and support requests are piling up.”
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“Even our own teams don’t know what the tool does.”

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“People log in once… and never return.”
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“We launched, but users still need handholding.”
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“Adoption is low and support requests are piling up.”
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“Even our own teams don’t know what the tool does.”

Building with Passion

WhatYou’ll Get

In just 3 weeks, we’ll redesign your onboarding journey, reduce drop-off, and give your users a clear path to value — with less confusion and more confidence.

Week 1

Week 2

Week 3

Existing onboarding UX audit

In-product friction and adoption bottleneck analysis

Existing onboarding UX audit

In-product friction and adoption bottleneck analysis

Existing onboarding UX audit

In-product friction and adoption bottleneck analysis

Existing onboarding UX audit

In-product friction and adoption bottleneck analysis

Redesigned onboarding flow (low-fidelity + copy)

In-app help layer + tooltip UX design

Redesigned onboarding flow (low-fidelity + copy)

In-app help layer + tooltip UX design

Redesigned onboarding flow (low-fidelity + copy)

In-app help layer + tooltip UX design

Redesigned onboarding flow (low-fidelity + copy)

In-app help layer + tooltip UX design

Launch-ready onboarding flow (Figma/Framer mockups)

Optional: Internal training docs or LMS content outline

Launch-ready onboarding flow (Figma/Framer mockups)

Optional: Internal training docs or LMS content outline

Launch-ready onboarding flow (Figma/Framer mockups)

Optional: Internal training docs or LMS content outline

Launch-ready onboarding flow (Figma/Framer mockups)

Optional: Internal training docs or LMS content outline

Solutions

Program outcome

You’ll leave with a clear, user-centered onboarding experience that reduces churn, cuts support load, and boosts product engagement from the very first session — internally or externally.